Help · Package protection
Shipping protection & lost package claims
Shipping Protection gives Tucann customers full peace of mind. Add it at checkout for a few dollars and your order is covered against loss, damage, or theft in transit. If something goes wrong, we replace or refund — no evidence of posting required, no chase with the carrier, no delay.
Protect your order: lost package coverage
Claims within 30 days of the expected delivery date
Coverage
What's covered
Lost in transit
Tracked as moving, never arrived.
Marked delivered but not received
Common with apartment buildings, concierge drops, parcel lockers.
Stolen from doorstep
Porch pirates, mailroom theft.
Damaged on arrival
Crushed, soaked, or ripped packaging.
Claims
How to file a claim
- Email usEmail [email protected] within 30 days of the expected delivery date.
- Include the detailsInclude your order number and a brief description.
- Replacement or refundWe confirm within 24 business hours and process a replacement or refund — your choice.
Why
Why we offer it
Carriers lose or mishandle a small percentage of parcels every year. Shipping Protection shifts that risk off you. It's a few dollars at checkout for complete peace of mind on your Tucann order.
