Protect Your Order — Lost Package Coverage
Shipping Protection gives Tucann customers full peace of mind. Add it at checkout for a few dollars and your order is covered against loss, damage, or theft in transit. If something goes wrong, we replace or refund — no evidence of posting required, no chase with the carrier, no delay.
What's covered
- Lost in transit — tracked as moving, never arrived
- Marked delivered but not received — common with apartment buildings, concierge drops, parcel lockers
- Stolen from doorstep — porch pirates, mailroom theft
- Damaged on arrival — crushed, soaked, or ripped packaging
How to file a claim
Email [email protected] within 30 days of the expected delivery date. Include your order number and a brief description. We confirm within 24 business hours and process a replacement or refund — your choice.
Why we offer it
Carriers lose or mishandle a small percentage of parcels every year. Shipping Protection shifts that risk off you. It's a few dollars at checkout for complete peace of mind on your Tucann order.
Questions? Reach us at [email protected].
