Help · Shipping
Shipping
We ship from our USA warehouse based in Utah. Please note the below shipping times are an estimated guide only. Delivery times are stated in business days.
Rates & delivery times
Shipping by destination
USA
| Service | Delivery time | Cost | Free over |
|---|---|---|---|
| Standard Shipping | 2-5 Business Days | $6.95 | FREE over $100 USD |
| FedEx Express Shipping | 1-3 Business Days | $11.95 | FREE over $300 |
Canada
| Service | Delivery time | Cost | Free over |
|---|---|---|---|
| Economy | 7-11 Business Days | $6.95 CAD | FREE over $170 CAD |
| DHL | 4-11 Business Days | $14.95 CAD | FREE over $250 CAD |
Australia
| Service | Delivery time | Cost | Free over |
|---|---|---|---|
| Standard Shipping | 2-6 Business Days | $15 AUD | FREE over $200 AUD |
| Express Shipping | 2-5 Business Days | $29 AUD | FREE over $250 AUD |
Great Britain
| Service | Delivery time | Cost | Free over |
|---|---|---|---|
| Standard Shipping | 2-4 Business Days | £6.95 GBP | FREE over £90 GBP |
| Express Shipping | 2-4 Business Days | £14.95 GBP | FREE over £135 GBP |
Europe
| Service | Delivery time | Cost | Free over |
|---|---|---|---|
| Standard Shipping | 4-10 Business Days | €6.95 EUR | FREE over €120 EUR |
| Express | 3-9 Business Days | €14.95 EUR | FREE over €250 EUR |
South America
| Service | Delivery time | Cost | Free over |
|---|---|---|---|
| Standard Shipping | 3-7 Business Days | $8 USD | FREE over $120 USD |
Rest of the World
| Service | Delivery time | Cost | Free over |
|---|---|---|---|
| Standard Shipping | 4-10 Business Days | $19.95 | — |
Delivery times are stated in business days. Shipping times are an estimated guide only.
Good to know
Shipping policies
Where we ship, taxes & duties
- We ship to virtually any address worldwide, though some restrictions apply for certain products and destinations.
- Taxes and duties are included. All taxes and duties are collected and paid at checkout, so you will not be required to pay any additional fees on delivery.
- Tucann is not responsible for any delays caused by the carrier, especially during high volume seasons.
Shipping & delivery
- Delivery dates are estimates only and may vary depending on the carrier, your location, and order availability. We do our best to meet requested timeframes but are not liable for carrier delays or events beyond our control (e.g., weather, peak periods, incorrect address).
- Shipping rates are weight-based. Item weights are rounded up according to carrier policies.
- Stated delivery times are industry averages. Remote or APO/FPO addresses may face extended delays, and delivery cannot be guaranteed.
How to track your order
Please use this link to access our Order Status portal: Track my order.
Delays
While we strive for timely delivery, Tucann is not liable for loss or damage caused by carrier delays or circumstances beyond our control. If your order has not arrived within the estimated timeframe, please contact the carrier directly with your tracking number.
Address accuracy
Please provide accurate delivery details:
- If incorrect information requires redelivery or redirection, additional charges will apply.
- If delivery is made to the wrong address due to incorrect details, we cannot recover the parcel and a new order will need to be placed at full cost.
Returned parcels
We will not accept responsibility for parcels returned due to:
- Invalid, unknown, or left address
- Refused delivery
- Unclaimed parcels (e.g., absent for extended periods)
- Invalid/closed military unit or zip code
- Recipient not located at the provided address
If returned for these reasons, we will issue a store credit or refund for the order value, excluding all shipping & handling costs (including “free shipping” orders). Returned items are automatically restocked and available for re-order.
Returns
We offer 30-day returns. See Returns & Exchanges for how to start a return or exchange.
