Shipping

We ship from our USA warehouse based in Utah.

USA:

Standard Shipping: $6.95
FREE over $65

FedEx Express Shipping: $11.95
FREE over $200


CANADA:

Economy (6-10 Business Days): $9.95
FREE over $100

DHL (4-10 Business Days): $14.95
FREE over $150 USD


AUSTRALIA: ( Excluding WA )

Standard Shipping ( 6-8 days ): $15
FREE over $100

Express Shipping: ( 2-5 days ): $20
FREE over $150


WESTERN AUSTRALIA:

Standard Shipping: $50
FREE over $200 AUD

Express Shipping: $20


EUROPE:

Standard Shipping (6-12 Business Days): $15
FREE over $95 USD

Express (1-5 Business Days): $20
FREE over $150

SOUTH AMERICA:

Standard Shipping (4-10 Business Days): $15
FREE over $100 USD

DHL Express (2-4 Business Days): $20
FREE over $150 USD

Delivery times are stated in business days.

*Please note, Tucann is not responsible for any delays caused by the carrier, especially during high volume seasons.

International customers please note: Tucann is not responsible for any specific import tax on goods. It is your responsibility to understand any potential costs associated with bringing items into your country.

REST OF WORLD

Standard Shipping: $19.95 

SHIPPING POLICIES

All taxes and duties are included and charged at checkout. You will not be required to pay any additional fees on delivery.

We ship to virtually any address worldwide, though some restrictions apply for certain products and destinations.

Shipping & Delivery

• Delivery dates are estimates only and may vary depending on the carrier, your location, and order availability. We do our best to meet requested timeframes but are not liable for carrier delays or events beyond our control (e.g., weather, peak periods, incorrect address).

• Shipping rates are weight-based. Item weights are rounded up according to carrier policies.

• Stated delivery times are industry averages. Remote or APO/FPO addresses may face extended delays, and delivery cannot be guaranteed.

Address Accuracy

Please provide accurate delivery details:

• If incorrect information requires redelivery or redirection, additional charges will apply.

• If delivery is made to the wrong address due to incorrect details, we cannot recover the parcel and a new order will need to be placed at full cost.

Returned Parcels

We will not accept responsibility for parcels returned due to:

• Invalid, unknown, or left address

• Refused delivery

• Unclaimed parcels (e.g., absent for extended periods)

• Invalid/closed military unit or zip code

• Recipient not located at the provided address

If returned for these reasons, we will issue a store credit or refund for the order value, excluding all shipping & handling costs (including “free shipping” orders). Returned items are automatically restocked and available for re-order.

Delays

While we strive for timely delivery, Tucann is not liable for loss or damage caused by carrier delays or circumstances beyond our control. If your order has not arrived within the estimated timeframe, please contact the carrier directly with your tracking number.

FURTHER ASSISTANCE

Please contact [email protected]